| |
Job Description |
Description:
The CRM Business Analyst is responsible for establishing and maintaining excellence within the Veeva Customer Relationship Management system and related applications, systems, and processes, including Javelin Roster Manager, Informatica Master Data Management integration, Veeva Vault, and others.
Duties include the identification of enhancement and fix opportunities, writing of detailed functional requirements, coordination between stakeholders and delivery teams, execution of testing, and support for all updates.
This is primarily a business-facing role, requiring the ability to build strong relationships with key stakeholders and leads for one or more business units to fully understand their needs, but also enough technical knowledge of the capabilities of the Veeva platform to be able to guide discussion and clarify requirements for the IT implementers--speaking "business" and "technology" to the appropriate audiences. The role also helps to create documentation and work instructions related to changes and assists in communicating updates to the field, acting as an escalation point for helpdesk tickets that require extra analysis and performing defined system updates when required during busy times. Strong written and oral communications skills are a must, as is the ability to prioritize and manage multiple competing projects and requests at once.
An ideal candidate will have the following:
• An undergraduate degree from an accredited university
• Experience in the Pharmaceutical industry
• Experience with the Veeva CRM system (Veeva certification a plus)
• Exposure to Javelin Roster Manager, Veeva Vault, Informatica, or similar systems
• Expertise writing detailed functional requirements and helping to refine technical requirements
• Expertise in software project management, from demand management to delivery to support
• Excellent written and oral communication skills and comfort presenting to and leading discussions with stakeholders
|